F.A.Q

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@catsaviour.com

  • Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

  • How long will it take my items to arrive?

A. 9 To 25 Days Delivery (E-Packet Priority Shipping)

It will usually take 4-25 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

  • How long it will take to receive a tracking number and details?

A. It will take usually between 24-48 business hours.

  • Where can I place order from?

A. You can place an order from any country, we ship Worldwide.

  • Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $75.

  • Where is company located?
A. Supply warehouses in USA & China (High Quality Vendor).

Main Office: California

  • Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

  • Will I receive a confirmation number when I place order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 12 hours.
  • Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@catsaviour,com
  • How can I pay?
A. We accept all Major Credit & Debit Cards: Visa, Mastercard, Discover, Amex and also Paypal
  • Is checkout on this website safe & secure?
A. You can be absolutely sure that all purchases here are safe and secure.
  • If I enter email address will you sell my information?
A. We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
  • Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.